Frequently Asked Questions

Welcome to Gasp Collars. Below you'll find answers to common questions about our products, sizing, orders, shipping, payments, and returns.

If you need further assistance, please contact us at diagnovausa@gmail.com.

Products & Sizing

1. Are your chokers and collars adjustable?

Our current collection includes adjustable designs, including sliding chain styles. The adjustment method and range may vary by product, so please review the individual product description and available size options before placing your order.

2. How do I choose the right size?

We recommend measuring your neck before selecting a size. Please follow our Choker Size Guide – How to Measure Your Neck for guidance.

Check the sizing information provided on the individual product page. If you are unsure which option to choose, contact us before ordering so we can help you review the available information.

3. How should a choker or collar fit?

A choker should fit comfortably without restricting breathing, swallowing, or circulation. Avoid choosing a size that is excessively tight, and remove the product if you experience discomfort, numbness, or difficulty breathing.

4. Can I use a sliding chain collar for pulling or suspension?

Unless a product is explicitly designed and rated for that purpose, do not use it to support body weight, suspension, or sudden forceful pulling. Adjustable fashion accessories should not be assumed to be load-bearing equipment.

5. How do I care for my choker or collar?

Follow any care instructions supplied with your product. In general, avoid unnecessary exposure to moisture, perfumes, lotions, and harsh cleaning chemicals. Clean gently using a suitable method for the product's actual material, and store it in a dry place when not in use.

Orders & Payments

6. Which payment methods do you accept?

Available payment methods are displayed at checkout. Payment processing may be handled by third-party payment providers, subject to their terms and verification requirements.

If your payment is declined, please check your payment details or contact your payment provider before trying again.

7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We will review whether the request can be accommodated based on the order's processing and dispatch status.

Once an order has been dispatched, we may not be able to stop the shipment. Any applicable statutory cancellation rights remain subject to the laws that apply to your purchase.

8. Where can I find my order information?

Please refer to your order confirmation email for the details available for your purchase. If you need help with an order, contact diagnovausa@gmail.com and include your order number.

Shipping & Delivery

9. How long does order processing take?

Our stated processing time is 1–2 business days after payment. Processing time is separate from shipping time.

10. How long does delivery take?

Our current estimated delivery times after dispatch are:

• Standard shipping: 5–10 business days.
• Express shipping: 2–3 business days, where available for your destination.

Available shipping methods and applicable costs are shown at checkout. Delivery estimates are not guaranteed and may be affected by the destination, carrier delays, customs processing, or other circumstances outside our control.

11. Do you provide tracking information?

Tracking information is provided where available. If tracking is supplied for your order, please use the tracking link or information provided to follow the shipment's progress.

12. Will I need to pay customs duties or import taxes?

Depending on your destination and the applicable rules, customs duties, import taxes, or other charges may apply. Where applicable, these charges may be the customer's responsibility unless otherwise stated at checkout or required by law.

Returns & Refunds

13. Can I return an item?

Returns are handled in accordance with our Returns & Refunds Policy and applicable consumer protection laws.

Please review the policy before ordering. If you wish to request a return, contact us at diagnovausa@gmail.com with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending an item back.

14. Who pays for return shipping?

For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and under our Returns & Refunds Policy.

Different rules may apply to faulty, damaged, incorrect, or misdescribed items. Nothing in our policy is intended to limit rights that cannot legally be excluded.

15. Can I return a clearance item?

Clearance items are subject to the terms disclosed for the product and our Returns & Refunds Policy. However, clearance status does not remove any statutory rights that apply to faulty or misdescribed goods or other legally protected cancellation and return rights.

16. What should I do if my order arrives damaged or incorrect?

Please contact diagnovausa@gmail.com and include your order number, a description of the issue, and clear photos where appropriate. We will review the information and explain the next steps in accordance with our policy and applicable law.

Contact Us

If your question is not answered here, please email us at diagnovausa@gmail.com.

When contacting us about an order, please include your order number so we can assist you more efficiently.

Thank you for choosing Gasp Collars.