Shipping & Delivery
At Gasp Collars, we aim to provide a smooth and reliable shipping experience. Please review our shipping policy below for information about order processing, delivery times, tracking, and customs charges.
1. Shipping Destinations
We currently prioritize shipping to customers in the United States and the United Kingdom. Shipping availability to other countries and regions may vary depending on the destination and available shipping services.
Available shipping destinations and delivery options will be displayed at checkout.
2. Order Processing
Orders are normally processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Please note that order processing time is separate from shipping transit time.
3. Shipping Methods & Estimated Delivery Times
We offer the following estimated delivery options after your order has been processed and dispatched:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–3 business days
Express shipping availability may depend on the destination and the shipping services available for your order. Please refer to the options displayed at checkout.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, public holidays, and other circumstances beyond our reasonable control.
4. Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.
If you have questions about your shipment, please contact our Customer Service Team and include your order number.
Customer Service Email: diagnovausa@gmail.com
5. Shipping Delays
Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
If your order experiences an unexpected delay, please contact us for assistance. We will make reasonable efforts to help you locate your shipment and provide any available tracking information.
If we are unable to dispatch your order within the shipping timeframe stated at the time of purchase, we will contact you regarding the delay and any applicable options.
6. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.
Gasp Collars cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.
7. Customs, Duties & Taxes
Depending on your destination, your order may be subject to customs duties, import taxes, or other fees imposed by local authorities.
Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.
Customs procedures and processing times vary by country and may affect delivery times.
8. Contact Us
If you have any questions about shipping, delivery, or your order, please contact us by email.
Gasp Collars Customer Service
Email: diagnovausa@gmail.com
Website: gaspcollars.com
We appreciate your trust in Gasp Collars and thank you for shopping with us