Returns & Refunds
Gasp Collars
Effective for orders placed on or after the date this policy is published or updated.
At Gasp Collars, we want our customers to understand our return, refund, and order cancellation procedures before making a purchase. Please review this policy carefully.
Customer Service Email: diagnovausa@gmail.com
1. Return Eligibility
Our return policy applies to eligible products purchased on or after the date this policy is introduced or updated.
For eligible orders, the return period begins on the date the goods are delivered.
To request a return, please contact our Customer Service Team before sending any items back. Include your order number, the item you wish to return, and the reason for your request.
We will provide the applicable return instructions and return address.
Please do not send items to the address shown on your original package or shipping label without first confirming the correct return address with us.
Nothing in this policy limits any statutory cancellation, return, refund, or other consumer rights that apply to your purchase.
2. Return Period
The applicable return period depends on the type of purchase and the consumer protection laws that apply to your order.
For voluntary returns offered by Gasp Collars, the applicable return period will be communicated through the relevant store policy or at the time of purchase.
Where a statutory cancellation or return right applies, the relevant legal deadline takes precedence over any shorter voluntary return period stated by us.
Requests received during weekends or public holidays may take longer to process. However, this does not extend or reduce any statutory deadline unless applicable law provides otherwise.
3. Return Shipping Costs
For voluntary returns due to a change of mind or personal preference, customers are responsible for arranging and paying for return shipping where permitted by applicable law and where the relevant requirements have been met.
Please contact us before returning an item so that we can provide the appropriate return instructions.
For damaged, defective, or incorrectly supplied products, return shipping costs and other remedies will be handled in accordance with applicable law.
4. Return Processing Fee
For voluntary returns, a return processing fee of up to 20% of the eligible purchase price may apply only where permitted by applicable law and where the fee and its basis have been clearly disclosed before purchase.
This fee will not be applied where doing so would unlawfully restrict a customer's statutory cancellation, refund, or other consumer rights.
No return processing fee will be charged for a return or remedy where such a fee is prohibited by applicable law.
Please contact our Customer Service Team for confirmation of any applicable fee before arranging a voluntary return.
5. Order Cancellations
Please contact us as soon as possible if you wish to cancel an order.
Before an order has been dispatched, we will review whether cancellation is possible. Once an order has been dispatched, we may no longer be able to stop the shipment or process it as a pre-dispatch cancellation.
If an order has already been dispatched, please contact us for instructions on the available options.
Nothing in this section removes any statutory cancellation rights that may apply after delivery, including applicable consumer rights for online purchases.
6. Clearance Items
Clearance items may be offered at reduced prices and may be subject to specific return conditions disclosed at the time of purchase.
Unless otherwise stated, clearance status alone does not remove any statutory rights relating to cancellation, faulty goods, goods that are not as described, or other rights that cannot legally be excluded.
Any applicable return restrictions for clearance items will be applied only to the extent permitted by law.
7. Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
Include your order number and, where possible, photographs showing the issue. We will review your request and provide an appropriate resolution in accordance with applicable law.
Your statutory consumer rights are not affected by this request for information or photographs.
8. Refunds
Where a refund is approved or legally required, it will generally be issued to the original payment method unless otherwise agreed or required by law.
Refund processing times may vary depending on your payment provider or financial institution.
We will process refunds within the time limits required by applicable law.
9. Contact Us
For questions about returns, refunds, or cancellations, please contact:
Gasp Collars Customer Service
Email: diagnovausa@gmail.com
Website: https://gaspcollars.com